Policies

Did you know we work as a team?

We are always growing new talent and have each others backs so we hope you get to know several of us!  Should you wish to try another stylist we would be happy to accommodate you on their schedule.

Not sure who you would like to try next?  Take our meet your stylist survey!

Arriving Late

Please give yourself extra time to park so you can arrive stress free and ready to enjoy your visit. Due to a full schedule and subsequent appointments, it may not be possible to complete your full service if you arrive late. Arriving more than 15 minutes late will result in re-booking your appointment at a different time and all future appointments will need to be reserved with a credit card.

Change or Cancellation

If a conflict develops in your calendar, please give as much notice as possible so that we can fill your spot with another guest. A minimum of 24 hours notice is required for changing or cancelling an appointment. The first cancellation made within 24 hours will be allowed at no charge. The second cancellation made within 24 hours will result in a 50% charge and all future appointments will need to be reserved with a credit card. The third cancellation made within 24 hours will result in a 100% charge and all future appointments will need to be reserved with a credit card.

No Show or Multiple Cancellations

The first no show will be allowed at no charge and all future appointments will need to be reserved with a credit card. The second no show will result in a 100% charge and all future appointments will need to be reserved with a credit card. The third no show will result in a 100% charge and all future appointments will need to be pre-paid with a credit card.

Refund Policy

We want you to love your experience with us! We do not offer refunds on services, but guarantee all of our services when you purchase the recommended regime to maintain your look at home. If you are unsatisfied for any reason, please let us know within 7 days of your visit so we can make any adjustments necessary.